PRIVACY POLICY | Botanico Duke Street

1. About us

This privacy policy explains how we collect, use and protect your personal data.

Botanico (Duke Street) Limited (company number 16796729) is the data controller responsible for your personal data. We trade as Botanico Duke Street and are referred to in this policy as “we”, “us” or “our”.

If you have any questions about this policy or how we use your personal data, please contact us using the details in section 13 below.

2. Personal data we collect

We may collect and process the following types of personal data:

- Name

- Contact details (such as email address and telephone number)

- Booking and reservation details

- Payment and transaction information (processed securely via third‑party payment providers – we do not store full card details)

- Marketing preferences

- Communications you send to us (for example via email or contact forms)

- Technical data when you use our website (such as IP address, browser type and device information)

You are not legally required to provide personal data to us, but we may not be able to provide certain services (such as bookings or enquiries) without it.

3. Special category data

We do not intentionally collect any special category personal data (such as information about health, religion, ethnicity or political opinions). Please do not provide this information to us unless it is strictly necessary and requested.

4. How we collect your data

We collect personal data in the following ways:

- When you make a booking or enquiry

- When you contact us by email, phone or via our website

- When you sign up to receive marketing communications

- Automatically, through cookies and similar technologies when you use our website

5. How and why we use your personal data

We use your personal data for the following purposes:

- To manage bookings and reservations

- To communicate with you about your enquiries or bookings

- To take and process payments

- To provide customer service and respond to requests or complaints

- To send marketing communications where you have consented

- To improve our website, services and customer experience

- To comply with legal and regulatory obligations

Our lawful bases for processing personal data include:

- Performance of a contract

- Legitimate interests

- Consent

- Legal obligations

6. Marketing communications

We will only send you marketing communications if you have opted in or are an existing customer receiving information about similar services where permitted by law.

7. Cookies and website usage

Our website uses cookies and similar technologies to help it function properly and analyse usage. We may use tools such as Google Analytics.

8. Sharing your personal data

We may share your data with trusted third parties such as IT providers, payment processors, professional advisers, or regulators. We do not sell your personal data.

9. International transfers

We do not routinely transfer personal data outside the UK.

10. Data retention

We keep data only as long as necessary and securely delete or anonymise it when no longer required.

11. Data security

We use appropriate technical and organisational measures to protect your data.

12. Your rights

You have rights including access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

13. Contact details

Botanico (Duke Street) Limited

Company number: 16796729

Email: privacy@botanicodukestreet.co.uk